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Terms & Conditions

Terms and Conditions:


The terms and conditions outlined below apply to sales of products being sold by Fenster Zur Hoffnung e.V.

Please take time to read through the terms and conditions. If you do not agree with the terms and conditions, do not place orders for our products. If you do place an order, you thereby agree to be bound by the terms and conditions set forth in this section.


Orders - All orders can be placed online through the website. All orders are subject to products availability and will be processed and completed upon receipt of full payment, or approval of the credit transaction. Orders will be processed in the order in which they are received.

All DVDs are in PAL format.

Downloadable  audio clips are all MP3 format.

Downloadable  video clips are all MPEG4 format.

Books are available in three languages: Persian, English, and French. Please choose the right language(s). Sold books are not refundable.

Method of Payment - Payment for products can be made by credit cards (Visa and MasterCard, …..),through PayPal. If a credit card is utilized to make a purchase, the cardholder's name, as it appears on the card, must be provided along with the expiration date. Credit card fraud is illegal and violations are subject to prosecution in accordance with German law.

Currency – Payments can be paid in EURO, USD, GBP, Canadian Dollar, and Australian Dollar.


Gift cards validity: 60 days from the date of purchase, and expire automatically on its due date. No refunds for the expired cards.


Delivery - orders generally are conducted via the Internet and products are shipped through Post or courier services. The period of delivery should not exceed 14 days, unless specifically agreed with the customer. We will immediately inform customers in case of any delays in shipment.

We do not dispatch our products to Iran by Post.


Refund  & cancellation policy - All sales of products are final, unless faulty or wrong item(s) has been dispatched, in such case, the product may be returned for a replace item or full refund within 14 days. return address is:

Fenster zur Hoffnung e.v

Eisenzahnstr. 39

10709 Berlin


Privacy - Our product order forms request information from the customer as required to conduct transactions. The customer must provide contact information, such as contact name, shipping address, email address, telephone number, and financial information (credit card number and expiration date) necessary for completion of  the sale. This information may be used for shipping purposes and to proceed with the customer order. Fenster Zur Hoffnung e.V. will not disclose this information to any other parties under any circumstances.


Security - Fenster Zur Hoffnung e.V.take all necessary precautions to protect customer credit card and personal information. This information is not made available to any outside agency. When sensitive information is submitted via PayPal.


Miscellaneous - In the event that any part of these Terms is found to be invalid or unenforceable for any reason, such invalidity or unenforceability shall not affect the validity or enforceability of any other part of these Terms, which shall remain in full force and effect and shall be construed as if the invalid or unenforceable part were not part of these Terms.


Customer contact - Customers can contact support@fzhonline.net for their quires. All customer quires will be answered within 48 hours.